Delivery/Services

Services Offered By Chace Building Supply

Staff Estimator for Take Offs
Andersen & Marvin Certified Technicians
Job Site Salespeople
Professional Measuring Service for Kitchen & Bath, Windows, Doors, etc.
Paint Store Color Consultation
Installation Service for Selected Products
In-House Millwork Shop
Meeting Rooms for Builders & Architects
Wireless Internet Access

We have many years of experience in servicing builders and home owners in selecting and handling the materials you need to get your job done right. We take the time to pick your order and utilize our delivery vehicles so you don’t have to take time away from your busy day. No one likes to wait long for something he or she has ordered. Chace takes great pride in the fine art of delivery service. Our delivery fleet includes: 4 flatbeds, 3 boom trucks, 1 piggyback truck, 3 box trucks, and 5 pick-up trucks.

Delivery FAQ’s

Is there a charge for delivery?
YES. The delivery/fuel charge is $25.00 for deliveries in a 25-mile shipping area. In the 26 to 50-mile shipping area, deliveries are a subject to $50.00 charge. Deliveries outside of the 50-mile radius will be charged according to the distance and the truck used based on hourly rate put forth by shipping office. Special rates apply for licensed construction professionals.

What days can I get a delivery in my area?
Unlike other suppliers, Chace does not have set weekly routes making you wait until we are in your neighborhood to bring you a delivery. We deliver Monday through Friday to most areas and offer partial-day delivery service on Saturdays. So, arranging a delivery to your house/project is as easy as just giving us a call.

Can I get next day delivery?
YES. We have two cut-off times.
#1 - Orders received by 10:00 AM can be delivered same day or the following day before 8:00 AM. For example, if you place an order at 8:59 AM on Monday morning, we can deliver it to your jobsite before Tuesday at 8:00 AM.
#2 – Orders received by 4:00 PM can be delivered to the jobsite before 1:00 PM the following day. If calling after 4:00 PM, the order will be there the following day. For example, if you place and order on Monday at 3:58 PM, you will have jobsite delivery before 1:00 PM on Tuesday. If you call in the order on Monday at 4:30 PM, it will be delivered at sometime on Tuesday.

What time will my Chace delivery arrive?
We deliver during normal business hours, Monday-Friday and until mid-afternoon on Saturdays.

Do you offer C.O.D.s—Cash On Delivery?
No. C.O.D.s are the least preferred method of payment and can be problematic. Therefore, we request that you arrange for payment of materials prior to your delivery.

Will the driver place the materials where I want them?
Our drivers will attempt to place their vehicles as close as possible to the unloading point. However, jobsite conditions may impede the placement of our delivery truck on your property. Items that would be damaged by inclement weather will be covered or put into garage areas. For safety reasons, we will not carry goods up or down stairs or place materials throughout a house.

What if there is a problem with the quantity or quality of materials delivered?
We make every effort to make sure your delivery is accurate and of high quality. Any claims of delivery discrepancies must be communicated with your salesperson within 24 hours of receiving your delivery.

Will you set shingles on my roof or trusses on my building?
NO. Due to insurance reasons we cannot place items on building structures (roofs or second floors). We do have some specialty equipment such as boom trucks that may help meet your needs—please talk to your salesperson for further details.

Can I get my leftover materials picked up?
YES. Normal delivery fees may apply for materials being picked-up and restocked. Any left over materials you have should be protected from the weather to prevent damage. All pickup materials will require proof of purchase and be subject to inspection by the driver and the final inspection by our Load Checkers.
*Any product returned in non-saleable condition will be disposed of and will not be credited.

Customer Responsibilities

Clear an area for placement of goods
Ensure driveway is clear for delivery truck.
Have materials delivered a few days ahead of time so you can inspect them.
Check your estimate carefully to ensure you’ve ordered enough materials to complete the job.
Know where underground objects are that might interfere with delivery (i.e. location of septic tanks, drainage tile, etc.)